Assistant General Manager and General Manager Jobs
Explore Leadership Careers in Restaurant Management
Assistant General Manager Job Overview
The Assistant General Manager is a leadership role that prepares individuals for the responsibilities of a Restaurant General Manager. AGMs oversee daily operations, support staff development, and take on administrative and strategic planning tasks. This role involves managing labor costs, analyzing trends, and driving guest satisfaction, while building the skills necessary to excel in restaurant management.
Responsibilities
Assistant General Managers ensure smooth daily operations by aligning staff resources, setting labor goals, and managing costs within budget. They lead action planning initiatives to enhance guest satisfaction, audit performance, and improve associate engagement. AGMs proactively address guest issues, implement solutions, and ensure the department is fully staffed with low turnover. This role also involves mentoring team members, executing training programs, and staying informed on food and beverage trends to drive success.
Skills Needed
- Technical Skills: Manager training, action planning, talent reviews, performance management, and profit and loss analysis.
- Soft Skills: Strategic thinking, problem-solving, coaching, communication, and the ability to foster positive associate relations.
General Manager Job Overview
The Restaurant General Manager is the head of the department and oversees all aspects of operations, from financial performance to team leadership. GMs collaborate with Executive Chefs, manage financial metrics, and mentor assistant managers to build a culture of excellence. This role requires full proficiency in operational and administrative functions, along with a focus on strategic growth and guest satisfaction.
Responsibilities
General Managers are responsible for leading the restaurant to meet financial and operational goals. They align resources, manage action planning initiatives, and ensure guest satisfaction scores and audit results exceed expectations. GMs mentor and develop leadership teams, oversee training programs, and collaborate with culinary teams to deliver exceptional food and beverage experiences. They analyze financial metrics, implement strategic plans, and foster an environment of engagement and success among associates.
Skills Needed
- Technical Skills: Financial management, strategic planning, leadership training, talent reviews, and positive interdepartmental communication.
- Soft Skills: Problem-solving, critical thinking, public speaking, proactive guest response, and the ability to inspire and lead teams.
