- Technical Skills: Basic knowledge of hotel operations systems.
- Soft Skills: Customer service, attention to detail, and a proactive attitude.
Front Desk and Hotel Operations Jobs
Explore Careers in Front Desk Operations
White Lodging provides exceptional opportunities to build your career in roles within the front office of the hotel. Whether you’re welcoming guests as a Bell Attendant, managing reservations as a Front Desk Agent, or overseeing the entire Front Office team as a Manager or Director, these roles are the heart of the guest experience. Join a team dedicated to delivering seamless, memorable stays for every guest.
Phone Attendant Job Overview
Phone Attendants are the first point of contact for guests’ phone calls, digital inquiries, and pre-arrival planning. They play a critical role in creating a positive digital and telecommunication experience for guests while supporting the Front Desk team.
Responsibilities
Phone Attendants respond promptly to guest inquiries, manage pre-arrival planning, and troubleshoot issues with urgency. They maintain strong communication and ensure all guest needs are addressed professionally and efficiently.
Skills Needed
- Technical Skills: Knowledge of PMS, Medallia, and digital guest platforms; ability to handle multi-channel communication.
- Soft Skills: Strong written and verbal communication, organizational skills, and attention to detail.
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Front Desk Agent Job Overview
Front Desk Agents manage check-ins, check-outs, and guest billing. They are the face of the hotel, ensuring smooth arrivals and departures while handling service recovery and creating positive guest experiences.
Responsibilities
Front Desk Agents execute daily checklists, resolve guest issues, and communicate interdepartmentally to align guest needs with hotel operations. They also ensure billing accuracy and maintain high service standards.
Skills Needed
- Technical Skills: Proficiency in PMS, Medallia, and financial processes.
- Soft Skills: Multitasking, organization, and problem-solving.
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Bell Attendant Job Overview
Bell Attendants deliver exceptional hospitality during guests’ arrivals and departures. They handle luggage delivery, assist with guest requests, and provide a warm welcome and farewell.
Responsibilities
Bell Attendants ensure smooth guest transitions by managing luggage, assisting with directions and recommendations, and creating positive first and last impressions. They also maintain communication with other departments to meet guest needs efficiently.
Skills Needed
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Front Desk Supervisor Job Overview
Front Desk Supervisors lead and train front desk associates while managing shift operations. They ensure smooth guest experiences, resolve escalations, and uphold high service standards.
Responsibilities
Front Desk Supervisors coach and audit associates, manage daily operations, and oversee check-ins, check-outs, and pre-arrival planning. They maintain communication across departments and ensure compliance with service and brand standards.
Skills Needed
- Technical Skills: Proficiency in front office systems, including PMS and Medallia.
- Soft Skills: Leadership, communication, and team motivation.
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Front Desk Manager Job Overview
Front Desk Managers oversee the Front Desk team, ensuring high guest satisfaction and operational efficiency. They handle staffing, financials, and guest recovery while coaching associates and supervisors.
Responsibilities
Front Desk Managers lead hiring, performance reviews, and associate training. They ensure compliance with brand audits, address guest complaints, and manage financial metrics like labor standards and revenue goals.
Skills Needed
- Technical Skills: Advanced knowledge of PMS and budgeting.
- Soft Skills: Strategic planning, leadership, and conflict resolution.
Join Our Front Desk and Hotel Operations Team
From entry-level positions to managerial roles, White Lodging offers a range of opportunities to grow your career in hotel operations. Play a vital role in creating exceptional guest experiences while advancing your professional development.
Ready to join?
